Christmas Closure 

The nursery will close as from monday 25th December, and will reopen on Tuesday 2nd January 2024

HAF Holiday Club (FREE)

FREE Christmas Holiday Club - For parents experiencing problems booking children on to the MCR Active portal for the Christmas Holiday Club (HAF)

TROUBLE SHOOTING

Unable to complete booking (or no confirmation received)

• If this is the case please check your internet settings on your computer or smartphone.

• If you have pop ups blocked this will prevent you from completing the booking.

• You can unblock pop ups or download the MCRactive Go app, on the app you will not come across this.

Book now booking disappears (or does not show)

• All our sessions have age/gender validation

• If the book now button is not showing or if it disappears, please check you have members on your account that matches the age/gender validation

• Parents/carers will not be able to book a child’s session unless the child is added to the count and meets the validation requirement.

• You can add a family member to your account when you log in under >Settings >Family Account > Add New family Member

• Although if a session becomes full the book now button will also disappear.

Need assistance with booking

• The https://www.mcractive.com/ website has a function in the top right corner called Site Assist

• Here you can change the website language to over 200 different Languages.

• This function Wil also read the website out to you in over 75 Languages

• Here you can change the Font and colour of the webpage if this supports you

• Plus much more…

Email and Password not recognised

• Please do not copy and paste your email into this box, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.

• Please do not select your email from your phone if it has stored it, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.

• Please select forgotten password, you will receive an email with a password reset link. (This may land in your junk/spam mailbox)

If you are still having problems booking on, please contact us on 0161 437 9158