The nursery will close as from monday 25th December, and will reopen on Tuesday 2nd January 2024
HAF Holiday Club (FREE)
FREE Christmas Holiday Club - For parents experiencing problems booking children on to the MCR Active portal for the Christmas Holiday Club (HAF)
Unable to complete booking (or no confirmation received)
• If this is the case please check your internet settings on your computer or smartphone.
• If you have pop ups blocked this will prevent you from completing the booking.
• You can unblock pop ups or download the MCRactive Go app, on the app you will not come across this.
Book now booking disappears (or does not show)
• All our sessions have age/gender validation
• If the book now button is not showing or if it disappears, please check you have members on your account that matches the age/gender validation
• Parents/carers will not be able to book a child’s session unless the child is added to the count and meets the validation requirement.
• You can add a family member to your account when you log in under >Settings >Family Account > Add New family Member
• Although if a session becomes full the book now button will also disappear.
Need assistance with booking
• The https://www.mcractive.com/ website has a function in the top right corner called Site Assist
• Here you can change the website language to over 200 different Languages.
• This function Wil also read the website out to you in over 75 Languages
• Here you can change the Font and colour of the webpage if this supports you
• Plus much more…
Email and Password not recognised
• Please do not copy and paste your email into this box, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.
• Please do not select your email from your phone if it has stored it, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.
• Please select forgotten password, you will receive an email with a password reset link. (This may land in your junk/spam mailbox)
If you are still having problems booking on, please contact us on 0161 437 9158